It happens; sometimes we take a vacation and our trip turns out to be much less enjoyable than we had hoped. Did your hotel give you the room with a view of the parking garage? Did your travel agency get it all wrong? Was your flight overbooked by your airline?
If any of these happened, you may be wondering how to probably voice your complaints. You want to see if you can recover some of your costs or at least get some closure on what went wrong. However, doing this in the right way will help ensure the complaint gets the results you are looking for.
That is why we are here to help. In this article, you will find our best tips on how to address a bad vacation. Here’s how to complain about a bad holiday.
Know What The Problems Are
Make sure you have a clear and concise description of the issue or issues that you experienced during your vacation. Don’t exaggerate; be honest and say as it is.
Gather evidence to back up your complaint. You can take pictures or have other witnesses back up your claims. Check the brochure; this, too, can be used as evidence that you have been misled.
However, if you are only experiencing a small annoyance, think about letting it slide. Save yourself some stress by picking up your battles, maintaining your sense of humor, and being flexible when faced with a minor issue.
Choose The Right Company To Handle Your Complaint
You have to make your case to the company that offered terrible service. If you had a package holiday, file your complaint with the tour operator because your contract with the company is clear.
Your fares, lodging, and any other items specified in the agreement are the responsibility of the tour operator. It is the tour operator who is responsible for providing you with an alternative if an airline goes out of business or is not up to standard.
Know What Your Solutions Are
Before you complain, figure out what your expectations for a solution are. Need something fixed in your room? Need a new room altogether? Would you like to be reimbursed? Be rational about your solutions and your preferences. It is doubtful that you will have your entire stay compensated because one item in your room wasn’t working.
Complain As Soon As You Experience It
Air out your displeasure on holiday as soon as possible. If there is a representative of a resort, make the complaint to that person directly. This can result in a quick and easy resolution of the matter.
If you’re traveling independently, make the complaint directly to the hotel reception or flight counter. If it’s fresh in everybody’s mind, you will be able to quickly resolve the matter.
Do Not Give Up
If they ignore your complaint or you are offered less than you think you deserve, don’t give up. Keep up the complaint until the result you want happens. Keep copies of all the correspondence for reference in a separate file.
Tell Your Credit Card Company
In many ways, paying for your holidays or a travel service by credit card gives you extra protection. You can file a claim with the card issuer, as well as the service provider if things go wrong. However, this applies only to organizations that operate within the same country as your credit card issuer.
We all have great expectations for our vacations. So when things go wrong, it can be majorly disappointing. Therefore, it is important to address your complaints head-on and quickly. This way, you can get back to enjoying your vacation as soon as possible.
For more travel tips and choosing the right hotel, click here.