Privacy Policy

StoryV Travel & Lifestyle Privacy Policy

Your privacy is critically important to us. At StoryV Travel & Lifestyle ( https://storyv.net ), we have some fundamental principles:

  • We do not ask for personal information unless we really need it. (We cannot support services that ask for things like gender or income level for no apparent reason.)
  • We do not share your personal information with anyone except to comply with the law, develop our products or protect our rights.
  • We do not store personal information on our servers unless it is necessary for the continued operation of one of our services.
  • In our products, we aim to make it as simple as possible to control what is visible to the public, seen by search engines, kept confidential and permanently deleted.

This policy applies to the information we collect:

  • on our websites;
  • via email, text and other electronic messages between you and our team;
  • through our contact and opt-in forms;
  • through the products and services you buy

Please read this policy carefully to understand our policies and practices regarding your information and how we will handle it. If you do not agree with our policies and practices, your choice is not to use our websites or purchase our products. By accessing or using our websites and products, you agree to this Privacy Policy. This privacy policy may change from time to time. Your continued use of our sites or products after changes have been made is considered acceptance of those changes; therefore, check this Privacy Policy periodically for updates.

For more information, contact us at hello@storyv.net.

1. Introduction

1.1 We are committed to protecting the privacy of visitors and users of the Service.

1.2 This policy applies when we act as a data controller in relation to the personal data of visitors and users of the service on our website; in other words, where we determine the purposes and means of processing this personal data.

1.3 We use cookies on our website. To the extent that these cookies are not strictly necessary for the provision of our website and services, website visitors who do not wish to have cookies placed on their computers must configure their browsers to refuse cookies prior to using the website, with the disadvantage that certain features may not function properly.

1.4 Our website incorporates privacy controls that affect how we will process your personal data. When using privacy controls, you can specify whether you wish to receive direct marketing communications and limit the publication of your information.

1.5 In this policy, “we”, “us” and “our” refer to StoryV Travel & Lifestyle.

2. Credit

2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).

3. How we use your personal data

3.1 In this section 3, we establish:

(a) the general categories of personal data that we may process;

(b) the purposes for which we may process personal data; and

(c) the legal basis of processing.

3.2 We may process data about the use of our website and services (“usage data”). Usage data may include your IP address, geographic location, browser type and version, operating system, referral source, duration of visit, page views and website navigation paths, as well as information about the time, frequency and the service usage pattern. The source of usage data is our analytical tracking system, Google Analytics. This usage data may be processed for the purpose of analyzing the use of the website and services. The legal basis for this processing is our legitimate interests, namely to monitor and improve our website and services.

3.3 We may process your account data (“account data”). Account details may include your name and email address. The account data source is WordPress.org. Account data may be processed for the purpose of operating our website, providing our services, ensuring the security of our website and services, maintaining backups of our databases and communicating with you. The legal basis for this processing is consent, i.e. the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into that contract.

3.4 We may process your information included in your personal profile on our website (“profile data”). Profile data may include your name, address, phone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. Profile data may be processed for the purpose of activating and monitoring the use of our website and services. The legal basis for this processing is consent OR our legitimate interests, i.e. the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into this contract.

3.5 We may process your personal data that you provide in the course of using our services (“service data”). Service data may include your contact details, your card details and transaction details. Service data may be processed for the purpose of operating our website, providing our services and communicating with you]. The legal basis for such processing is consent OR our legitimate interests, i.e. the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into this contract.

3.6 We may process the information you post for publication on our website or through our services (“posting data”). Publication data may be processed for the purpose of enabling such publication and administering our website and services. The legal basis for such processing is consent OR our legitimate interests, i.e. the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into this contract.

3.7 We may process the information contained in any inquiry you send us about products and/or services (“enquiry data”). Query data may be processed for the purpose of offering, marketing and selling goods and/or services relevant to you. The legal basis for this processing is consent.

3.8 We may process customer relationship-related information, including customer contact information (“customer relationship data”). Customer relationship data may include your name, contact details and information contained in communications between you and us. The source of customer relationship data is Keap Infusionsoft (https://keap.com/legal/privacy-policy). Customer relationship data may be processed for the purpose of managing our customer relationships, communicating with customers, maintaining records of these communications, and promoting our products and services to customers. The legal basis for this processing is consent OR our legitimate interests, i.e. the proper management of relationships with our customers.

3.9 We may process information relating to transactions, including purchases of goods and services, that you make with us and/or through our website (“transaction data”). Transaction data may include your contact details, card details and transaction details. Transaction data may be processed for the purpose of providing the goods and services purchased and maintaining adequate records of these transactions. The legal basis for such processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into that contract and our legitimate interests, namely the proper administration of our website and business.

3.10 We may process the information you provide to us for the purpose of subscribing to our notifications and/or email newsletters (“notification data”). Notification data may be processed for the purpose of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent OR the performance of a contract between you and us and/or taking steps, at your request, to enter into that contract.

3.11 We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

3.12 We may process any of your personal data identified in this policy when necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in administrative or extrajudicial proceedings. The legal basis for this processing is our legitimate interests, ie the protection and assertion of our legal rights, your legal rights and the legal rights of third parties.

3.13 We may process any of your personal data identified in this policy where necessary for the purpose of obtaining or maintaining insurance coverage, managing risk or obtaining professional advice. The legal basis for this processing is our legitimate interests, ie the adequate protection of our business from risk.

3.14 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for the fulfillment of a legal obligation to which we are subject or to protect your vital interests or the vital interests of another natural person.

3.15 Please do not provide other people’s personal data to us unless we ask you to do so.

4. Providing your personal data to others

4.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all of its subsidiaries), to the extent reasonably necessary for the purposes and on the legal basis set out in this policy.

4.2 We may disclose your personal data to our insurers and/or professional advisors, to the extent reasonably necessary, for the purposes of obtaining or maintaining insurance coverage, managing risk, obtaining professional advice or establishing, exercising or defending legal claims, whether in court in administrative or extrajudicial proceedings.

4.3 Financial transactions related to our website and services are OR may be handled by our payment service providers, including Paypal and Stripe. We will share transaction data with our payment service providers only to the extent necessary for the purposes of processing your payments, refunding them, and handling complaints and inquiries related to these payments and refunds. You can find information about the privacy policies and practices of payment service providers at https://www.paypal.com/hk/webapps/mpp/ua/privacy-full and https://stripe.com/us/privacy.

4.4 We may disclose your inquiry data to one or more selected third-party providers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell relevant products and/or Services. Each of these third parties will act as a data controller in relation to the query data we provide to them; and upon contacting you, each such third party will provide you with a copy of its own privacy policy, which will govern the third party’s use of that personal data.

4.6 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5. International transfers of your personal data

5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

5.2 We and our other group companies have offices and facilities in Brazil, Hong Kong and Australia. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, OR the use of binding corporate rules.

5.3 The hosting facilities for our website are situated in Brazil. The European Commission has made an “adequacy decision” with respect to the data protection laws of this country. Transfers to this country will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

5.4 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

6. Retaining and deleting personal data

6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3 We will retain your personal data as follows:

(a) Your name, email address and transaction details will be retained for a minimum period of 5 years following transaction, and for a maximum period of 10 years following transaction.

6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

(a) the period of retention of your name, email address and transaction details will be determined based on when you last made a transaction with us and/or when you last opened one of our emails.

6.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

7. Amendments

7.1 We may update this policy from time to time by publishing a new version on our website.

7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3 We may notify you of changes to this policy by email.

8. Your rights

8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

8.2 Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(c) the right to erasure;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed]. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

8.10 To the extent that the legal basis for our processing of your personal data is:

(a) consent; or

(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

8.13 You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 8].

9. About cookies

9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

10. Cookies that we use

10.1 We use cookies for the following purposes:

(a) authentication – we use cookies to identify you when you visit our website and when browsing our website

(b) status – we use cookies to help us determine if you are logged into our website

(c) personalization – we use cookies to store information about your preferences and to customize the website for your security

(d) – we use cookies as an element of security measures used to protect user accounts, including preventing fraudulent use of login credentials and to protect our website and services in general.

(e) advertising – we use cookies [to help us deliver ads that will be relevant to you

(f) analytics – we use cookies to help us analyze the use and performance of our website and services; and

(g) cookie consent – we use cookies to store your preferences regarding the use of cookies in general.

11. Cookies used by our service providers

11.1 Our service providers use cookies and these cookies may be stored on your computer when you visit our website.

11.2 We use Google Analytics to analyze the use of our website. Google Analytics gathers information about the use of the website through cookies. The information collected relating to our website is used to create reports on the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

11.3 We post interest-based Google AdSense advertisements on our website. They are customized by Google to reflect your interests. To determine your interests, Google will track your behavior on our website and other websites using cookies. You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com. You may also opt out of using the AdSense Partner Network cookie using these settings or the Network Advertising Initiative’s multi-cookie opt-out mechanism at: http://optout.networkadvertising.org. However, these opt-out mechanisms use cookies, and if you delete your browser’s cookies, the opt-out will not be maintained. To ensure that an opt-out is maintained for a specific browser, please consider using the Google browser plugins available at: https://support.google.com/ads/answer/7395996.

12. Managing cookies

12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. Methods for doing this vary from browser to browser and from version to version. However, you can obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=pt_BR (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

12.2 Blocking all cookies will have a negative impact on the usability of many websites.

12.3 If you block cookies, you will not be able to use all the features on our website.

13. Our details

13.1 We are registered in Australia and our registered office is located at 1 Rhapis Court, Buderim, QLD, Australia 4556.

13.2 Our main place of business is 1 Rhapis Court, Buderim, QLD, Australia 4556.

13.3 You can contact us:

(a) by post, to the postal address indicated above;

(b) using the website contact form – https://storyv.net/work-digitally/; or

(c) via email using hello@storyv.net.

14. Responsible for data protection

14.1 The contact details of our Data Protection Officer are: Hannah Finch – hello@storyv.net.